CANCELATION POLICY Effective May 2013
Our goal at Goshen Animal Clinic is to provide the highest quality medical care for your pet. In order to do so, we have implemented a tight appointment schedule to get all our patients seen in a timely manner. Unfortunately, our busy schedule has forced us to implement a no-show policy. The no-show policy enables us to better utilize available appointments for our patients in need of medical or injury care. In order to be respectful of the medical needs of all patients, please be courteous and call the hospital promptly if you are unable to keep a scheduled appointment. This time will be reallocated to someone who is in urgent need of treatment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 12 hours prior to scheduled appointment. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care. To cancel please call 301-977-5586, if after hours please leave a message. A no show is someone who misses an appointment without canceling prior to the appointment time. No shows inconvenience those who need medical care in a timely manner. A failure to be present at the time of a scheduled appointment will be recorded in the patients chart as a no show. If there is a record of 2 no shows, a $35.00 fee will be billed to the account. Future services may be withheld until this fee has been paid. A record of 3 no shows will require a deposit/payment up front for an office visit when scheduling an appointment. Thank you.